Delivery and Returns
The Embrin team strives to prepare your order and dispatch it as soon as possible. Orders placed on the website after 1pm on Friday will be processed the following Monday.
Packages are generally dispatched within 2-3 working days (excluding curtains and sofas), subject to product availability. Occasionally, we may be out of stock on an ordered item. Please be aware that in this case, making is underway, and it may take several weeks. In such instances, we will inform you by email and offer an alternative or a refund to best meet your needs.
Delivery via La Poste – Colissimo
Delivery time stated by Colissimo: 2 working days.
Your package is dispatched in the postal network by Colissimo with a tracking number that you will receive by email. Please check your SPAM folder in case you do not receive it.
The package will be delivered by your usual postal worker. We deliver in France, Europe, and other countries upon request.
Do not hesitate to contact us to find out the conditions, delivery times, and costs for a specific country.
Regardless of the delivery method chosen (pickup point or home), delivery is charged at 8€ and is free for purchases over 200€ (valid only for France) except for exchanges/returns.
Receiving Your Package
What to do if the received package is damaged? Upon receiving your package, you must check its conformity.
If the package appears slightly damaged, you can accept it, sign, and clearly write reservations on the delivery slip specifying (package wet, opened, damaged, impact marks, ...risk that the product inside the package is damaged.
These details are essential for any claim in case of a damaged product. If the package is too damaged, you must refuse it and note a reservation on the delivery slip (package refused because it was opened or damaged upon delivery).
Contact us as soon as possible at 02 35 85 27 74 or by email.
In case of a delivery problem with your order, contact Embrin's customer service as soon as possible to report any anomalies via the Contact form.
On your customer account under the "My Orders" section, you can track the preparation status of your order at any time. You also have a COLISSIMO tracking number that allows you to track your packages instantly once it has been dispatched by the Embrin team.
Exchange and Refund
You have a legal period of 14 days (except for made-to-measure items which cannot be returned or refunded) to inform us via our contact form of your wish and reason for exchanging the item along with your order number. We will confirm whether the exchange or refund is possible. Return costs are at your expense.
The return process is in 3 steps:
- Return the product(s) intact, unwashed, and unfolded, with the label, string, and original packaging, in a suitable package accompanied by your printed order and the printed and completed return form.
- Post your product(s) at a post office or pickup point. Return address:
S.A.S Ferme du Château
Impasse du Château
76550 AMBRUMESNIL
Tel: (+33) 02.35.85.27.74
[email protected]
- You will subsequently receive an email notifying you of the receipt of the package by the EMBRIN team. Your account will then be credited with the value of the returned item(s) within 7 days of receipt.
To purchase a new product, you will need to place a new order using this credit. Shipping costs for this new order will be at your expense. This step is essential for the making and proper tracking of the shipment of your package.
If an item is missing from your package, if a piece is defective, or if there is an error by the EMBRIN preparation team on the expected product, contact us quickly via our contact form. We will send you a prepaid return label by email to print and attach to the package. You will then need to drop off the package at your post office. Return costs are, of course, at our expense.
You do not have the option of exchange or refund for the following items: made-to-measure items, items embroidered at your request for personalisation, curtains, armchairs, sofas, and gift cards.
Delivery costs and times
| Delivery method | Delivery cost | Free delivery | Delivery time |
|---|---|---|---|
| Colissimo | €8 | from €200 | 2 to 3 working days |
| Colissimo (Pickup points) | €8 | from €200 | 2 to 4 working days |
Rates by area
| Destination | Delivery cost | Free delivery | Delivery time |
|---|---|---|---|
|
€8 | from €99 | 2 to 4 working days |
|
€8 | from €200 | 2 to 3 working days |
|
€8 | from €300 | On request |
|
€8 | Not available | On request |
| All other countries | €30 | Not available | On request |